Common Questions
Delivery updates
When will my order arrive?
Estimated delivery starts from 7 business days with priority shipping and from 10 business days with regular shipping. The available delivery options and estimated timeframe are shown during checkout.
How can I track my order?
You will receive an order confirmation and, when tracking is available, a dispatch message with tracking details. Use the information in that message to follow your parcel’s progress.
What should I do if tracking has not updated?
Tracking updates can take some time after a parcel leaves the warehouse, particularly when it is being transferred between carriers. If there has been no update for an extended period, contact us through the Contact page with your order number.
When something goes wrong
What should I do if my parcel arrives damaged?
Keep the packaging and take clear photographs of the parcel and its contents. Contact us through the Contact page as soon as possible with your order number and details of the damage.
Can I return an unwanted item?
Contact us before sending anything back so we can explain the available options for your order. Return eligibility may depend on the item, its condition and whether the packaging has been opened, as described in the Terms and Conditions.
How will an approved refund be made?
Once a refund has been approved, it is normally sent back using the original payment method. The time for the funds to appear can depend on the payment provider or bank.
Order changes
Can I change my delivery address?
Contact us through the Contact page as soon as possible with your order number and the corrected address. Changes may not be possible after the parcel has been prepared or dispatched.
Can I cancel my order?
Cancellation requests should be sent through the Contact page as soon as possible. We will check the order status and confirm whether cancellation is still possible before dispatch.
Can I change an item after placing my order?
Contact us promptly with your order number and the change you would like to make. An item change may not be possible once processing or dispatch has started.
Paying securely
Which payment methods can I use?
The payment methods currently available for your order are displayed at checkout. Available options can vary depending on your location and the order details.
How is my payment protected?
Payments are handled through a secure checkout connection designed to protect payment information during transmission. Always check that you are using the correct checkout page before entering payment details.
Why might my payment be declined?
A payment may be declined because of incorrect details, a bank security check or restrictions set by the card issuer. Check the information entered and contact your bank or select another available payment method if needed.