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Privacy Statement

About this policy

This policy explains how the website handles personal data when you browse the site, place an order or ask for a callback. The website operator is responsible for using personal data fairly, securely and only for clear purposes.

Personal data means information that can identify you directly or indirectly. We collect only the information needed to provide the service, meet our responsibilities and improve the website where permitted.

Information you provide

When you place an order, we may collect your name, delivery address, email address, telephone number, order details and information needed to process and deliver the products you request. You should provide accurate information and only provide health or other sensitive details where they are needed for your order or care.

If you use the callback form, we may collect your name, contact details, preferred callback information and the contents of your message. We use these details to respond to your request.

Data collected while browsing

When you use the website, technical information may be collected automatically, including your IP address, browser type, operating system, device details, language settings, pages viewed, approximate location and information about how you use the site.

The website may use cookies and similar technologies. Essential technologies help the site operate, remember choices and support ordering. Optional technologies may help us understand site use or improve services. You can manage optional cookies through your browser settings or any consent tool provided on the site.

Why we use information

We use personal data for the following purposes:

  • To receive, check, process and deliver orders, provide customer support and respond to callback requests. This is needed to provide the service you ask for.
  • To arrange payment, prevent misuse, keep business records and meet duties that apply to the operation of the service. Some records are kept because we have legal obligations.
  • To operate, secure and improve the website, including using essential technical information needed for browsing and ordering.
  • To use optional cookies or similar technologies only where you have given consent. You can withdraw that consent at any time.

Who helps provide the service

We share only the information needed for a particular task with service providers that help us operate the website and complete orders. These may include:

  • Couriers and delivery services, so that products can be delivered.
  • Payment providers, which handle payments.
  • Hosting providers and IT service providers, which store, maintain and secure website systems.

Service providers must handle information for the agreed purpose and protect it appropriately. We do not sell personal data.

How long information is kept

We keep personal data only for as long as it is needed for the purpose for which it was collected, including any period needed to deal with queries, disputes or legal obligations.

  • Order, delivery and payment-related records are kept while the order is being completed and for the period needed for customer support, accounting and legal requirements.
  • Callback details are kept until the request has been handled, unless they are needed for ongoing support, record keeping or legal obligations.
  • Browsing records and server logs are kept for a limited period needed to operate, secure and troubleshoot the website. Cookie information is kept for the period set by the relevant cookie or until you remove it or withdraw consent.
  • Records of consent and privacy choices are kept for as long as needed to remember and demonstrate those choices.

Keeping information secure

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration. These measures may include access controls, secure transmission, restricted staff access, system monitoring and regular security reviews.

No online service can be guaranteed completely secure. We expect service providers that handle information for us to use suitable safeguards and we review access to personal data when necessary.

Your choices and rights

You can ask to see the personal data we hold about you, have inaccurate information corrected or ask for information to be deleted where there is no continuing need to keep it. You can also object to certain uses of your data and withdraw consent where processing is based on consent.

You can manage optional cookies through your browser settings. To make a privacy request, use the Contact page. We may need to confirm your identity before completing a request, and some information may need to be kept where we have a continuing legal obligation or another valid reason to do so.

Changes to this policy

We may update this policy when our services, systems or data practices change. The latest version will be published on this page, with the updated wording applying from the date it is posted. Please check this page from time to time for changes.